Our Return Policy

Returns

Customer must provide Invoice or Purchase Order number for RGA Authorization Number for All Returns. If for whatever reason, a product needs to be returned, freight is the responsibility of the customer and prepaid. You must also request an RGA number before any product can be returned. The return must be requested within fourteen (14) days of the original shipment date unless pre-approved otherwise. Products must be returned in its original, clean and unmarked packaging and a 20% restocking fee will be applied to the credit (cost of the product excluding applicable taxes). For items returned, all shipping as well as any additional charges will be the sole responsibility of the purchaser. Any special ordered products cannot be returned for credit.

Warranty

Products that have been purchased from BSR Distribution Inc. to be free of defects in workmanship and materials for a period of 12 months from the date of installation or 24 months from the date of manufacture, whichever comes first. There are no other warranties that extend beyond the offered warranty from our manufacturers. We cannot assume responsibility or accept returns for unauthorized repairs to our products, even though these products may be defective.